Shipping Policy

Thank you for shopping with Woolous. We are committed to processing and shipping your order as quickly and carefully as possible.

Order Processing Time

Most orders are processed within 1–3 business days after payment is confirmed.

Orders are processed from Monday to Friday, excluding weekends and public holidays. During peak seasons, holidays, or promotional periods, processing time may be slightly longer.

U.S. Shipping

We offer free standard shipping on domestic U.S. orders.

Estimated delivery time for standard shipping is usually 3–7 business days after the order has been shipped. Delivery time may vary depending on your location, carrier service, weather conditions, or other unexpected delays.

Expedited Shipping

Expedited shipping may be available for selected products and locations.

If expedited shipping is available, the shipping cost and estimated delivery time will be shown at checkout before you complete your order.

International Shipping

International shipping may be available to selected countries and regions.

Shipping rates, delivery time, taxes, customs duties, and import fees may vary depending on the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

Please note that international delivery may take longer due to customs clearance, local postal service delays, or other factors beyond our control.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if tracking is available.

Please allow up to 24–48 hours for tracking information to update after the package has been shipped.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

Woolous is not responsible for delays, lost packages, or failed deliveries caused by an incorrect or incomplete shipping address provided by the customer.

If you notice an address mistake after placing your order, please contact us as soon as possible. We will do our best to help, but we cannot guarantee changes once the order has been processed or shipped.

Lost, Delayed, or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact us as soon as possible with your order number and photos if the item is damaged.

We will help you check the shipment status and work with the carrier when necessary.

For damaged items, please contact us within 7 days of delivery so we can review the issue and provide a suitable solution.

Returns

We accept returns within 30 days of delivery.

Returned items must be unused, clean, undamaged, and in their original condition and packaging.

For more details, please refer to our Return Policy.

Contact Us

If you have any questions about shipping, delivery, or your order, please contact us:

Email: support@woolous.net

We will reply as soon as possible.